Legal
Refund Policy
Last updated: July 9, 2026
Hoolo is a digital macOS software product. If something goes wrong with purchase, delivery, activation, or supported product functionality, contact support and include the purchase email, order ID if available, macOS version, and a short description of the issue.
Refund window
Refund requests should be sent within 14 days of purchase. Requests outside this window may still be reviewed when required by applicable law or when there is a clear purchase, activation, or delivery problem.
Eligible cases
The license cannot be activated and support cannot resolve the issue. The download or delivery cannot be completed after purchase. Hoolo has a major defect on a supported macOS version and no practical workaround is available. A duplicate purchase was made by mistake.
Cases usually not covered
Requests are usually not covered when the product was used heavily after purchase and the request is based only on preference, when the issue is caused by unsupported macOS versions, system modifications, third-party conflicts, revoked permissions, license abuse, chargeback abuse, account sharing beyond the license terms, or unauthorized redistribution.
How refunds are processed
Approved refunds are returned through the original payment method when supported by the checkout provider. Processing time depends on the payment provider, bank, card network, or local payment method.
Contact
Email: [email protected]